Innovate with Us!

As a Customer Success Manager, you will be the primary point of contact for our key clients, ensuring they achieve maximum value from our services. You are more than just a support contact; you are a strategic partner, a product expert, and the voice of the customer within our company. Your mission is to foster long-term partnerships, drive adoption, and ensure our clients' applications scale seamlessly on our robust, global infrastructure.

• Onboard & Educate: Guide new clients through a smooth onboarding process, providing technical guidance and best practices for integrating with our RPC endpoints.
• Build Strategic Relationships: Develop a deep understanding of your clients' goals, technical stack, and business needs. Become their trusted advisor for all things Web3 infrastructure.
• Proactive Success Management: Monitor client usage and health metrics to identify opportunities for growth, prevent potential issues, and ensure they are leveraging our full suite of features.
• Advocate for Clients: Act as the liaison between clients and our internal product/engineering teams, conveying feedback, advocating for feature requests, and influencing our product roadmap.
• Retain & Grow: Play a key role in customer retention and renewal, identifying expansion opportunities by understanding evolving client needs.

• Proven experience (2+ years) in a Customer Success, Technical Account Management, or similar client-facing role, preferably in a B2B SaaS company.
• A strong technical aptitude. You don't need to be an engineer, but you must be comfortable discussing APIs and blockchain fundamentals with developers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both technical and non-technical stakeholders.
• A proactive, problem-solving mindset. You're always thinking two steps ahead for your clients.
• A passion for the blockchain and Web3 ecosystem.
• Experience with CRM platforms like HubSpot, Salesforce, or Intercom.

We are seeking a seasoned Site Reliability Engineer (SRE) to own the reliability, performance, and scalability of our global node infrastructure. You will be instrumental in building and automating systems that manage thousands of blockchain node connections, ensuring they meet strict SLAs for uptime and latency. This isn't just about keeping the lights on; it's about architecting systems that are resilient by design.

• Ensure Ultimate Reliability: Maintain and improve our service uptime, targeting five-nines (99.999%) availability across all supported networks.
• Build and Automate: Design, implement, and manage infrastructure-as-code (Terraform, Ansible) to automate the provisioning, deployment, and scaling of our global node fleet.
• Master Monitoring: Develop and refine comprehensive monitoring, alerting, and logging systems (using tools like Prometheus, Grafana, Loki, ELK) to gain deep visibility into system health and preempt failures.
• Lead Incident Response: Be a key player in our incident management process. Lead troubleshooting, resolution, and post-mortem analyses for production issues, driving solutions that prevent recurrence.
• Performance Optimization: Continuously analyze system performance to identify and eliminate bottlenecks, reducing P99 latency for our users worldwide.
• Practice Sustainable Engineering: Balance feature development with reliability work by defining and implementing SLOs/SLIs and managing error budgets with the development team.

• 3+ years of experience in a Site Reliability Engineer, DevOps, or similar production-focused software engineering role.
• Strong proficiency in a programming language such as Go, Python, or Rust for automation and tooling.
• Deep hands-on experience with cloud infrastructure (AWS, GCP, Azure) and containerization technologies (Docker, Kubernetes).
• Expertise in infrastructure-as-code tools like Terraform.
• A data-driven mindset with experience designing and using modern observability stacks (Prometheus, Grafana, Datadog, etc.).
• Solid understanding of Linux/Unix systems internals and networking (TCP/IP, DNS, HTTP).
• A passion for building resilient, scalable, and maintainable systems.